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RETURN AND EXCHANGE POLICY

Last Updated: 6/19/2023

Thank you for shopping at https://www.tebbsfarms.com

If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy. 

The following terms are applicable for any products that you purchased with us.

 

INTERPRETATION AND DEFINITIONS

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Exchange Policy:

Business Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Tebbs Farms and Greenhouses Located at 1620 Four Mile Drive, Pennsylvania, US.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to My Site, accessible from https://www.tebbsfarms.com

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

GENERAL RETURN POLICY

Product that are bought from the Physical Stores can’t be returned. All Items are eligible for return exempt the products that are: contact retail store about any product issues

 

CREDIT POLICY

You are given 7 days to ask for the credit from the date of purchase. Customers are entitled to ask for STORE-CREDIT in exchange to the Goods

Credits that has been given back to the customer is allowed to be used on our Website and Physical Stores.

In order for the product to be eligible for Credit make sure that these following conditions are met:

  • Product must be returned in its original packaging

  • Product wasn't used or damaged

  • Product must include original tags (if applicable)

  • Product must have the receipt or proof of purchase

Product that are on sale or discounted is not eligible for Credit

If the product you have received which turns out to be defective or otherwise of poor quality (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality.

We offer 100% return to refund that are processed through Credit and are valid within 30 days from the date it was credited to the customer. Unfortunately, Credits can't be used to pay for shipping fees.

HOW TO INITIATE A RETURN

If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:

Phone Number: 570-323-7638

You will be updated for their Return Status through their EMAIL, provided that contact information is recorded to us.

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